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Frequently Asked Questions
We’re here to make every step feel clear, comfortable and reassuring. Find answers to common questions below.
Ubuntu Circle
Ubuntu Circle provides trusted in-person visits for loved ones when family cannot be there themselves. We offer reassurance, human presence and clear family updates after a visit.
Ubuntu Circle is for families who need a trusted person to check in, visit or spend time with a loved one when they cannot be there themselves.
No. Ubuntu Circle is not a nursing or medical-care service. Our service is trusted human presence, reassurance and family updates.
A representative visits in person, checks on the immediate situation, spends a short time with the person and updates the family by WhatsApp or phone. A concise visit summary is provided, and a photo may be shared where appropriate and with permission.
The representative spends the booked time and confirmed time with your loved one, offering conversation or quiet presence depending on what is needed. The family receives an update and a concise visit summary.
Ubuntu Presence provides up to four hours of trusted in-person presence. It is designed for situations where someone needs a reliable person nearby for longer than a standard visit.
Yes. Family updates are a core part of the Ubuntu Circle service. Updates may be provided by WhatsApp or phone, together with a concise visit summary.
For monthly plans, we will try to provide the same representative where possible. This cannot always be guaranteed.
Visits and checks are intended for use within the relevant billing cycle and do not automatically roll over. Exceptional alternatives may be considered at Ubuntu Circle’s discretion.
Yes. Ubuntu Bespoke is available for families who need personalised scheduling or a different mix of visit lengths. Pricing is provided by tailored quote.
No. We do not provide nursing, medical care, medication administration, bathing, dressing or other personal- care services.
No. Ubuntu Circle is not a counselling, crisis-intervention, emergency medical or security-response service.
Choose the service that suits your needs, select Book a Visit, provide the required visit details and complete payment through the website booking process. You should then receive confirmation and the next-step information.
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