Question 1

What is Ubuntu Circle?

Accepted Answer

Ubuntu Circle provides trusted in-person visits for loved ones when family cannot be there themselves. We offer reassurance, human presence and clear family updates after a visit.

Question 2

Who can use Ubuntu Circle?

Accepted Answer

Ubuntu Circle is for families who need a trusted person to check in, visit or spend time with a loved one when they cannot be there themselves.

Question 3

Is Ubuntu Circle an elderly-care or nursing service?

Accepted Answer

No. Ubuntu Circle is not a nursing or medical-care service. Our service is trusted human presence, reassurance and family updates.

Question 4

What happens during an Ubuntu Emergency Check?

Accepted Answer

A representative visits in person, checks on the immediate situation, spends a short time with the person and updates the family by WhatsApp or phone. A concise visit summary is provided, and a photo may be shared where appropriate and with permission.

Question 5

What happens during an Ubuntu Visit?

Accepted Answer

The representative spends the booked time and confirmed time with your loved one, offering conversation or quiet presence depending on what is needed. The family receives an update and a concise visit summary.

Question 6

What happens during Ubuntu Presence?

Accepted Answer

Ubuntu Presence provides up to four hours of trusted in-person presence. It is designed for situations where someone needs a reliable person nearby for longer than a standard visit.

Question 7

Will I receive an update after the visit?

Accepted Answer

Yes. Family updates are a core part of the Ubuntu Circle service. Updates may be provided by WhatsApp or phone, together with a concise visit summary.

Question 8

Can I request the same Ubuntu Circle representative?

Accepted Answer

For monthly plans, we will try to provide the same representative where possible. This cannot always be guaranteed.

Question 9

Do monthly visits roll over?

Accepted Answer

Visits and checks are intended for use within the relevant billing cycle and do not automatically roll over. Exceptional alternatives may be considered at Ubuntu Circle’s discretion.

Question 10

Can I create a plan that is different from the listed monthly plans?

Accepted Answer

Yes. Ubuntu Bespoke is available for families who need personalised scheduling or a different mix of visit lengths. Pricing is provided by tailored quote.

Question 11

Does Ubuntu Circle provide medical care, medication or personal care?

Accepted Answer

No. We do not provide nursing, medical care, medication administration, bathing, dressing or other personal- care services.

Question 12

Does Ubuntu Circle provide counselling or emergency response?

Accepted Answer

No. Ubuntu Circle is not a counselling, crisis-intervention, emergency medical or security-response service.

Question 13

How do I book?

Accepted Answer

Choose the service that suits your needs, select Book a Visit, provide the required visit details and complete payment through the website booking process. You should then receive confirmation and the next-step information.

Frequent Asked Questions